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Frequently Asked Questions

  • Getting starting and registration for new customers
    • Website visitors can register online for FREE. Registration can provide access to special pricing and member-only areas such as the customer centre.
  • How to find products online
    • If you are searching for a particular product, you can input the name, description, product code or related keyword into the search box at the top of the page, to find the item in the list of results. Alternatively you can search through the different categories till it the item is found.
  • Major brands you will find at The Olive Centre
    • The Olive Centre looks to stock the best products at the best price, with well-known industry brands in all types of equipment. Click this link for information on our major brands
  • Do the prices on your website include delivery?
    • Where possible we have stated either 'delivery included within Australia' or 'Delivery charges apply' If neither statement is present, assume delivery is not included.
  • Logging in and features for returning customers
    • Customers can log in by clicking on the 'My account' link at the top of the page. If you have forgotton your password contact us for a new password. Logging in provides access to the Customer centre where (among other features) you can manage your details, check the status of active orders or download a copy of your invoice.
  • How to update and manage your details
    • To edit your account details, enusre you are logged in, and access the customer centre via the 'My Account' link at the top of the page.
  • How to order online
    • Once you have found the item you need, input an amount into the quantity box (e.g. for one item, type in 1) and click the 'add to cart' button. You will notice that on the right hand side of the page, it will record how many items are in your shopping cart. Once you have finished shopping, you can access your shopping cart by licking on the link at the right of the page. Here you can change your order if required, or proceed to the checkout. New customers will be asked to fill out contact and delivery details, as well as payment details.
  • What payment methods do you accept?
    • We accept VISA & Mastercard, cheque, direct deposit or telegraphic transfer. (Paypal and American express are not currently supported.) Payment is to be made before dispatch of goods unless a prior arrangement exists with The Olive Centre.
  • How is my order delivered?
    • Orders are delivered by either courier or post depending on the size and delivery location. Please see our delivery page for more information
  • Stock availability
    • If the item you have ordered is not in stock, you will be advised as soon as possible that this is the case, and where applicable given the option to wait for the item to arrive or remove it from the order. For orders with multiple items, where not all of the items are in stock, you have the option to wait for the unavailable items, or send the order as multiple deliveries.
  • Returns and refunds
    • Items can be returned due to damage in transit, or faulty goods. Limitations on 'change of mind' returns apply. For more information on returns and refunds, see our Returns page or our Terms and conditions.
  • Problems with your order
    • If there is an issue with your order please let us know as soon as possible so that we can provide a solution. You may also find the below links to be helpful. Delivery page, Returns page, Terms and conditions.
  • Do you have a physical store, or is this an online only business?
    • Our office and shop are located in Cabarlah QLD, Australia we do not have other stores or agents. Visitors are welcome, it is preferred that you contact us before arrival to ensure we have available the items or information you are interested in.Our office and shop are located in Cabarlah QLD, Australia we do not have other stores or agents. Visitors are welcome, it is preferred that you contact us before arrival to ensure we have available the items or information you are interested in.
  • Do the prices on your website include delivery?
    • Where possible we have stated either 'delivery included within Australia' or 'Delivery charges apply' If neither statement is present, assume delivery is not included.
  • How to order online
    • Once you have found the item you need, input an amount into the quantity box (e.g. for one item, type in 1) and click the 'add to cart' button. You will notice that on the right hand side of the page, it will record how many items are in your shopping cart. Once you have finished shopping, you can access your shopping cart by licking on the link at the right of the page. Here you can change your order if required, or proceed to the checkout. New customers will be asked to fill out contact and delivery details, as well as payment details.
  • What payment methods do you accept?
    • We accept VISA & Mastercard, cheque, direct deposit or telegraphic transfer. (Paypal and American express are not currently supported.) Payment is to be made before dispatch of goods unless a prior arrangement exists with The Olive Centre.
  • How is my order delivered?
    • Orders are delivered by either courier or post depending on the size and delivery location. Please see our delivery page for more information
  • Where is my order?
    • You may get several notification emails throughout your order fulfillment. These include a confirmetion of order placement, an email notifying you of delivery costs or stock availability, and an order fulfillment email notifying you that your order has been dispatched. To check the status of your order, log in to the website and click the 'My Account' link at the top of the page to access the customer centre. Here you can check the staus of your order. Please see our delivery page for tracking information. If you still have questions please contact us
  • Stock availability
    • If the item you have ordered is not in stock, you will be advised as soon as possible that this is the case, and where applicable given the option to wait for the item to arrive or remove it from the order. For orders with multiple items, where not all of the items are in stock, you have the option to wait for the unavailable items, or send the order as multiple deliveries.
  • Problems with your order
    • If there is an issue with your order please let us know as soon as possible so that we can provide a solution. You may also find the below links to be helpful. Delivery page, Returns page, Terms and conditions.
  • Do you have a physical store, or is this an online only business?
    • Our office and shop are located in Cabarlah QLD, Australia we do not have other stores or agents. Visitors are welcome, it is preferred that you contact us before arrival to ensure we have available the items or information you are interested in. You can also order over the phone or email us your requirements.
  • Do the prices on your website include delivery?
    • Where possible we have stated either 'delivery included within Australia' or 'Delivery charges apply' If neither statement is present, assume delivery is not included.
  • Do you deliver to my area?
    • Thanks to our connection with various freight networks we can offer door-to-door delivery of most items to most places. In circumstances where this is not available, or your address does not have the required facilities (e.g. forklift for large items) we can deliver your order to the nearest freight depot or arrange to send 'care of' a nearby business.
  • How much does delivery cost?
    • For items where delivery is not included, delivery cost is worked out on an order-by-order basis, courier delivery costs are usually worked out using the final weight and dimensions of the order, and your delivery location. When your order is received, we will work out the applicable freight method and cost and either email or call for confirmation of the delivery cost before processing your payment. If you need a freight estimate before placing your order, please contact us.
  • When will I receive my order?
    • Depending on your location, delivery service, and stock, Some customers are lucky enough to receive next day, most orders are received within a week, WA and international orders may take longer. If items from your order are out of stock we will contact you as soon as we know, if your order is only partially out of stock, you may be offered to send the first half now, and the rest when available. We generally dispatch from either QLD or VIC, some items are stored in other locations and bulk orders sometimes dispatched ex-works. (not all items are stored at every facility)
  • When will I receive my order?
    • Depending on your location, delivery service, and stock, Some customers are lucky enough to receive next day, most orders are received within a week, WA and international orders may take longer. If items from your order are out of stock we will contact you as soon as we know, if your order is only partially out of stock, you may be offered to send the first half now, and the rest when available. We generally dispatch from either QLD or VIC, some items are stored in other locations and bulk orders sometimes dispatched ex-works. (not all items are stored at every facility)
  • What method of delivery do you use?
    • At The Olive Centre, we understand and aim to provide you with the best delivery method at the lowest possible cost. Our preferred delivery method is Star Track Express(courier), who provide excellent service, and good prices on their national freight network. This method can now deliver to PO Boxes providing they meet Australia Post limits. In most cases Star Track Express will deliver to door, however for delivery locations outside their network, the goods will be held at the nearest depot for collection. Special instructions can be provided to courier if required. For tracking call 1323 45 and quote your tracking number, or track your goods online at www.startrackexpress.com.au For small items, delivery to PO Boxes, or international addresses. Tracking services are only available on express or registered post items. Size and weight limits apply.
  • How do I track my order?
    • If your order has a tracking number The tracking number will (in most cases) be present on the order fulfillment email or you can view your order online through our customer centre. Most courier deliveries supply a tracking number. If your order has been sent via Star Track Express it can be tracked online at www.startrack express.com.au or by dialling 13 23 45 and quoting your tracking number. Australia Post deliveries only provide tracking services on express or registered post items. If you have further questions please contact us.
  • How does the size of my order effect delivery?
    • Items too large for Post must be sent via courier, and as such courier requirements must be met: a physical delivery address must be provided (No PO-Boxes) Palletised orders must have someone present for receival and will be sent with instructions to 'Call before delivery' unless otherwise instructed. For palletised orders, unloading is the responsibility of the receiver, if you do not have a forklift or unloading facility available, we can arrange delivery to the nearest depot.
  • Can I collect my order from your store?
    • Our office and shop are located in Cabarlah QLD, Australia we do not have other stores or agents. Visitors are welcome, it is preferred that you contact us before arrival to ensure we have available the items or information you are interested in. Local customers are welcome to collect from us in person.
  • Can I provide special instructions to ensure successful delivery?
    • Special instructions can be provided for most courier deliveries. Courier satchels will be left at the front door if no other instructions are provided. Common delivery instructions can include: 'Please call before delivery', 'Leave at front door if no one is home' 'Deliver during business hours', 'Delivery preferred on this date ...' 'Please deliver before ...pm', 'Entry via...'